It contains log files that SpiderOak support will need should the problem continue, so it would be prudent to hang on to it for a few days. If this resolves your issue, you may delete the old application data folder that you renamed. Two settings to pay particular attention to are the ones mentioned above: what files you select to be backed up, and turn off the LAN-Sync option. Renaming your application data will reset your One preferences on that computer to their default values, so you will want to review and adjust your settings as desired. You will then go through syndication to set up this device once again with our servers. On the left you can see the queue of files that are to be uploaded. After that went through, upload progress was super slow again. Do not do so instead press "More Options" below and choose to reinstall the existing device. After a restart I had the same syndication process, so apparently I had already done that using the built-in functionality. Then you will be asked to enter a name for this new computer. You will be prompted for the email address associated with your account and your password. Once you have renamed the application data folder, restart the application. How that is done depends on whether you use SpiderOak One or Groups. Now that you have fixed the underlying problem, unstick the problem device by renaming the application data folder. So the solution is to correct your backup selection on each device.Īlso on each device, turn off the LAN-Sync option. If something gets added to that list twice in quick succession - meaning you are backing up something you shouldn't - it can cause the whole update process to stall. There's a queue on-server which compiles a list of updates for your other devices. This is because of the way the application feeds information from one device to another. Indeed, the cause is probably on a different device. It's usually a good idea to remove the culprits from the Manage tab as well.ĭo this on all your devices, not just the one with the obvious problem. If you see anything in your backup set which is on the list of things which shouldn't be selected, deselect it and press Save. Open the Backup tab and compare what you have selected against the list of "things not to back up" in the article What Data to Select for Backup. Next, check the backup set on each of your devices. To fix this, first make sure all active devices on your account are running the latest version of SpiderOak One or Groups. Sometimes the message does not go away, and that does indicate a problem. Generally this is caused by something in your backup set on a computer not showing this message which should not be backed up. Brief appearances of this message are normal and nothing to be concerned about. This appears when the application has queried our servers for updates and is awaiting a reply. You will then be able to connect to your new account.The messages "waiting to receive initial updates from server" and "waiting for initial updates from server" will sometimes appear during normal operation of SpiderOak One and Groups in the GUI and on the command line. You'll be prompted for the email address associated with your new account and its password. To do so, see How do I manually uninstall SpiderOak? Once this folder is deleted, restart SpiderOak. In this case, all you need to do to start using your new account is to delete the application data associated with your old account. It will try to connect to the old account, and if that account is closed, it will only show you that you are "disconnected." Have you ever used a different SpiderOak account on this computer before? If so, the application might be finding your old account information still stored on this computer. You might be trying to access an old account. Keep in mind that a new account begins as a 21 day free trial, and if not upgraded during the trial period it expires and is closed. If you don't remember closing your account, you can contact our support team at from the email address associated with your account and we will investigate for you. If you try to connect to an account that was closed, you'll see "disconnected". If you're connecting from work, don't forget about upstream devices that might be blocking SpiderOak. Security software often update themselves silently, and we have observed some such updates blocking our software when it had been previously allowed. If you have an antivirus or other security software, trying turning it off and see if SpiderOak can connect. To test this, make sure this computer is able to access the internet. Your Internet connection is not working or SpiderOak is being blocked by a security program such as an antivirus. Here are a few common reasons for why this happens: When SpiderOak shows "disconnected," it means the application is unable to reach our servers. Please see the Help Center for the newest version. This article has moved to our new Help Center and will no longer be updated on this page.
0 Comments
Leave a Reply. |